Full-time Travel Clerk Recruitment at British High Commission (BHC)
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
We are recruiting to fill the position below:
The Job : BMATT Nigeria Travel Clerk – A1
Job Status: Full Time Job,Graduate/Exp
Ref Id: 35/19 ABJ
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: MOD (Ministry of Defence)
Start Date: 1 November 2019
Type of Position: Full-time
Working hours per week: 37
Grade: A1 (L)
- To support the effective day-to-day running of BMATT’s travel team, providing a quality and efficient service to staff and stakeholders in compliance with FCO policy and post regulations.
Roles and Responsibilities
- Plan and run an efficient travel booking scheme
- Provides information concerning fares, availability of flights and accommodation
- Provide excellent and efficient solutions to problems that may arise with travel bookings. Support to the overall BMATT travel team within the budgeted resources
- Provides answers about travel policies and processes
- Confers with clients by telephone, writing or in person to answer questions regarding services and travel preferences
- Process information-compiling, categorization, calculating, auditing and verifying data within the budgeted resources
- Other duties as may be assigned by Line Manager.
Essential qualifications, skills and experience:
- Previous experience in Travel administration e.g. in travel agent role.
- Customer service orientation and attention to details at all times.
- Experience of working in a Team to deliver a quality service in a high-pressure environment.
- Ability to handle multiple assignments and prioritise.
- A good command of English language – both verbally and in writing.
- Flexible approach to problem solving with an ability to think on their feet.
- Demonstrate good interpersonal skills.
- A self-starter able to work with minimal supervision. A positive attitude is essential.
- Good organisational skills – capable of working quickly and accurately.
- Proficient use of Microsoft Office tools.
Desirable qualifications, skills and experience:
- Familiar with the principles and processes for flight and hotel bookings.
- Experience of working in a travel agency
- Reliability and experience of working in security sector reform or with the military.
- Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.
Starting Monthly Salary
How To Apply
- Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to; The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates.
- If you don’t already hold a valid SA Police Clearance Certificate, we recommend that you apply for the certificate at the time of your application.