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22 Oct 2019

Full-time Call Center Agent (Local Languages) at the Outsource Company

the Outsource Company – Posted by Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC).

We are recruiting to fill the position below:

The Job : Call Center Agent (Local Languages)

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

  • Build customer interest in the service and product offered by the company
  • Educate customer on new and existing products on the network
  • Effective and professional Brand cross-selling of company products & services
  • Follow through on commitments made to customers in the course of selling.
  • Maintain a detailed knowledge of business processes and procedures
  • Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
  • Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
  • Deliver world class customer service by cross-selling with vibrancy and personal confidence
  • Meet or exceed monthly performance goals including quality, adherence, sales target and others
  • Provide accurate product information and serve as a knowledgeable resource for customer
  • Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
  • Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction.
  • Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.

Requirements/ Qualification

  • Bachelor Degree/ Higher National Diploma / equivalent in any field (prefer Social Sciences)
  • Excellent Communication (oral and written English)
  • Should be customer centric and service oriented.
  • Highly responsive and able to handle emergencies with a calm countenance.
  • Self-driven and able to perform multiple tasks within a specific deadline.
  • Multilingual – should be able to speak more than one of these Nigerian languages fluently (either Hausa, Ibo, Yoruba, or Pidgin)
  • Tech Savvy – Comfortable using a computer and basic office applications, using social media, and email tools

How To Apply

Interested and qualified candidates should send their CV (MS Word Format) to: [email protected] using the language skills as subject matter.
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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Outsource Company recruitment. Salaries: N200,000-N300,000.

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