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23 Dec 2020

Full-time Customer Service Officer – Madas Finance Recruitment

Madas Finance – Posted by Nigeriabucket Staff Lagos, Lagos, Nigeria

Job Description

Madas Finance – Our client, a leading financial service company in Nigeria which focuses on loans and supply chain finance seeks to recruit a competent and well experienced individual to fill the position below:

The Job : Customer Service Officer

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Ikorodu, Lagos, Nigeria

Job Profile

This is not limited to the following:

  • Contact client by telephone to sell the company’s service.
  • Receive walk in clients and attend to their needs.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain customer information such as name, address, and payment method, and enter into CRM.
  • Deliver scripted sales pitch to the customer.
  • Record customer details including reaction to the product or service offered
  • Answer telephone calls from potential customers who are responding to advertisement.
  • Contact customers to follow up on initial interaction.
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Cold call, direct email, and perform other lead generation activities.
  • Receiving Calls and Making call to solve customer questions, inquiries, complains.
  • Analyze the current customer base to identify potential sales opportunities
  • Stay up to date on company best practices, policies, products, pricing, and promotions
  • Increase overall sales efficiency and profitability through excellent salesmanship.

Qualification / Experience

  • Candidates should possess an OND / HND / B.Sc qualification.
  • Equivalent experience in related field acceptable as well
  • 1-3 years experience in Customer service
  • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
  • Must have passion for Sales
  • Good Telephone skill
  • Must live within Job location (Mile 12,Ikorodu axis)

Knowledge, Skills and Competency:

  • Familiarity with relevant software, such as Microsoft Office Suite
  • Strong interpersonal and communication skills (both verbal and written)
  • Critical thinking skills, analytical
  • Creatively-minded, good at thinking ‘outside the box’
  • Skills of persuasion
  • Computer skills
  • Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
  • Must be available full time
  • Proactive
  • People and customer management skills
  • Strong organizational skills
  • Good English Speaking
  • Good Telephone skill
  • Good customer communication skills
  • Working experience in call center or customer care center

Remuneration

  • N40,000 monthly.
  • Renumeration, attractive Basic and commission plus other benefits.

Application Closing Date
24th December, 2020.

How To Apply

Interested and qualified candidates should forward their CV’s to: [email protected] using the “Job Title” as the subject of the email.

Note

  • If you are not qualified for this position please do not apply.
  • Only qualified and shortlisted candidates will be contacted.
  • Only Candidates who stay within Job location will be considered.

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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Customer Service Officer jobs and Madas Finance jobs. Salaries: N30, 000-N50,000.

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