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8 Nov 2019

Full-time Lead IT Support Specialist Recruitment at Old Mutual Nigeria

Old Mutual Nigeria – Posted by Nigeria Job bucket Staff Nigeria

Job Description

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

The Job : Lead IT Support Specialist

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

REF: 1420/NIGE/EU/Lead IT Support Specialist (Infrastructure and Information Security)/Nigeria/071119
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance


  • This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

Duties and Responsibilities

  • Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.
  • In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.
  • Manage and enforce group policies and network security policies on the LAN, Wan and internet.
  • Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.
  • Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.
  • Manage the IT infrastructure and security team.

Minimum Requirements

  • Over 5 years of experience within technical support environment, including hardware, software, network and information security support.
  • Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.
  • Experience with managing modern network monitoring tools including ePO  solutions.
  • Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks
  • Excellent interpersonal, written and oral communication skills
  • Those with experience in managing it environments for credible financial institutions will have an added advantage
  • A degree in Electronics Computer Science/Information Technology
  • An MCSE/CCNA/CCNP or Linux Certified is added advantage

Key Result Areas:

  • Suggests and implements cost saving / optimisation initiatives.
  • Provides technical advice and consultation to the business.
  • Supports the running of production applications and infrastructure.
  • Provides 24 x 7 first-line standby / support for production environments.
  • Creates temporary fixes within systems to achieve Service Level Agreements.
  • Pro-actively monitors the production environment.
  • Responsible for capacity monitoring.
  • Communicates effectively regarding support-related activities.
  • Participates in and co-ordinates systems handover process (OSSP).
  • Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.

How To Apply

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Job Categories: IT & Telecommunication Jobs In Nigeria. Job Types: Full-time. Job Tags: Old Mutual Nigeria recruitment. Salaries: N400,000 - N600,000 and N600,000 - above.


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