Full-time Newage Solutions and Technologies Limited: Customer Support Manager Recruitment
Newage Solutions and Technologies Limited – ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.
We are recruiting to fill the following positions below:
The Job : Customer Support Manager
Job Status: Full Time Job,Graduate/Exp
Location: Abuja, Ondo, Lagos, Oyo, Nigeria
- Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
- Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
- Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support the team in the implementation of special projects for the client.
- Coordinate with clients to ensure services are provided per agreed terms.
- BSc/HND in any Social Science field with Customer Service Certification.
- 8+ years Client Relationship or related experience while being professional and Customer focused.
- 5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
- Active listener, articulate speaker, and adaptable to client peculiarity
- Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
How To Apply